At AZ Wheelz Services LLC, customer satisfaction is our priority. We aim to provide high-quality automotive services and ensure transparency regarding payments and refunds. This Refund Policy explains the conditions under which refunds are issued and how they are processed.
1. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Services were not provided as agreed or were incomplete.
- Duplicate or incorrect payments were made.
- Defective or damaged parts were provided and verified under warranty.
- Services canceled by AZ Wheelz Services LLC due to unavoidable circumstances.
Refunds will not be issued for:
- Services that were completed properly as per agreement.
- Customer-requested work that was executed correctly.
- Diagnostic fees, inspection fees, or service consultations.
- Customized orders or special parts purchased at customer request.
2. Refund Request Process
To request a refund:
- Contact our team via email or phone within 7 days of service completion.
- Provide your service receipt, payment proof, and details about the issue.
- Our team will review your request and respond within 5 business days.
3. Refund Method & Timeline
- Approved refunds will be processed via the original payment method whenever possible.
- Refunds may take 5–10 business days to appear in your account, depending on the payment provider.
- In special cases, alternative methods may be offered, such as store credit or account adjustment, at the discretion of AZ Wheelz Services LLC.
4. Cancellations & Partial Refunds
- Service appointments canceled with at least 24 hours’ notice may be eligible for a full refund.
- Cancellations less than 24 hours before service may be subject to a partial refund or service fee.
- Any non-refundable fees (e.g., parts ordered in advance) will be clearly communicated.